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Return Policy

We hope you love your new clothes, but in the event that they don't work out our return policy lasts 14 days from the day of shipment. We offer in-store credit for items that are unused (i.e.-unworn with all tags still attached, unwashed) and in the same condition you received it in. We are happy to offer an exchange for the same item in a different size if we have it in stock, but we do not offer exchanges on one item for another. Exchanges must also be made within 14 days from the day of shipment. 

If you need to return or exchange an item, please contact us at sales@piperstreetshop.com to request a return merchandise authorization (RMA). Please allow up to 24 hour response time for all customer inquiries. Mail your item back to Piper Street, PO Box 761, Springboro, OH 45066. Items must be securely wrapped up and sent in either a padded envelope or box. Do not return items in cardboard envelopes as they are not protected from the elements. If we receive a return that is not properly packaged we reserve the right to refuse the return. The package must contain the item you purchased, your receipt or proof of purchase, as well as your RMA written on the outside of the package. You will be responsible for paying your own shipping costs for returns or exchanges. We will incur the cost to ship your new item back to you on exchanges. Only one exchange is offered per order.

Once your return is received and inspected, we will send you an email notifying you that we have received it. If your return is approved, then you will receive an email including your store credit code. Any item that is returned with a foul odor will not be accepted.  Please be aware that homes where someone smokes, uses essential oils, or heavy spices may affect the smell of clothing and is not suitable for us to resale. Please note that original shipping fees will not be refunded.

 

Piper Street is not responsible for packages lost or sent to an incorrect address due to customer error.  It is the customer's responsibility to provide the correct mailing address. Please review your mailing address before you purchase, as we are unable to change your mailing address after your order has been placed.

 

Sales are not retroactive. If you pay full price for an item and it goes on sale shortly thereafter, Piper Street will not issue a refund for the difference.

 

ALL "THE EDIT" STYLE BOXES ARE FINAL SALE, NO EXCEPTIONS. STYLE BOXES ARE NON-REFUNDABLE, NON-RETURNABLE, AND EXCHANGES WILL NOT BE AVAILABLE. NO DISCOUNT CODES MAY BE APPLIED TOWARD STYLE BOX.

 

All Clearance items are final sale.

 

All Warehouse Sale items are final sale.

 

All Jewelry items are final sale.

 

All Grab Bag items are final sale.

 

All Coat Sale items from 30% off sale held 2/8/16-2/13/16 are final sale.

 

No refunds on gift cards.